- We provide all our customers with the ability to return or exchange the purchased firewood and get their money back and deduct the consumption value only. Within 7 days from the date of receipt. As for knives, cooking tools, and barbecue products, the customer cannot return them at all once they are received.
- If you would like to return an item, please contact the sales department by calling us on WhatsApp 0555670166 or via email [email protected]
- The customer bears the shipping fees and shipping fees for returning the item.
- If the customer refuses to receive the shipment from the shipping company and requests cancellation of the order, he bears the cost and fees of shipping and re-shipping, and the difference is returned to his account directly once the shipping company returns the shipment to our warehouses in Jeddah.
- Your money will be returned in full or as a purchase coupon as desired by the customer after the item is inspected by Lara employees
- Products ordered from abroad specifically for the customer cannot be returned.
- Lara is committed to maintaining the confidentiality of customer information. We are also committed not to use your e-mail to send any unnecessary messages to your e-mail (spam) and that the use of your e-mail is limited only to alerts about the purchases you make on the site or to advertisements on our mailing lists ( If you subscribe) the customer has the right to cancel his subscription at any time he wants. Lara will contact the customer in the event that an official government agency requests his private information, in order to inform him if we are forced to send his private information to a government agency.
- The goods and sections in Lara are subject to update, and the prices of the goods are considered final, with the exception of any offers or discounts.
- The customer is obligated to pay the amount for his order within 24 hours, and if he does not comply with this condition, the order will be cancelled, while Lara sends the orders after confirming that we have received the amount, and calculating the agreed upon delivery time does not begin until after we confirm that we have received the amount.
- The customer has the right to open one or more accounts on the Lara website. The customer is fully responsible for maintaining the confidentiality of the account information (user name and password), and we will not be responsible in any way for any loss that may befall the customer directly or indirectly as a result of revealing this information. .
- All weights are the weight when packed at a standard humidity of 15 percent. The weight may vary due to a decrease in the humidity percentage (the nature of the product), but the capacity is constant.
- The company has the right to cancel the customer’s order at any time before delivery and return the order value to the customer’s account from which the transfer was made without giving any reasons.
If any paragraph contained in this agreement is invalid, this does not negate the validity of the remaining paragraphs contained in the agreement. Lara has the right to amend this agreement at any time she wishes.
This agreement is drafted in accordance with the law of the Kingdom of Saudi Arabia, so court rulings in the Kingdom of Saudi Arabia are an alternative to be resorted to in the event that this agreement expires or in the event of its cancellation for any reason.